剧情简介：No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us. But as we all know, the wrong No can also ...(展开全部)
作者：William Ury
出版社：Bantam
ISBN：9780553804980
