People Skills： How to Assert Yourself, Listen to Others, and Resolve Conflicts

剧情简介："People Skills" is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, and dependency. He explains how to acquire the ability to listen, assert yourself, res...(展开全部)

作者：Robert Bolton

出版社：Touchstone

ISBN：9780671622480