剧情简介：The concept of quality is familiar. People make judgments about it every day. Yet articulating a clear definition of quality is challenging. The best companies often appear to be characterized by an ineffable something, much like that of people who seem graced by a lucky gene. Think about those of your peers who seem a lot like you but somehow always catch a break. They are not...(展开全部)
作者：Lawrence A. Cunningham
出版社：Harriman House
ISBN：9780857195128
