剧情简介：在线阅读本书 The author's objective is to show managers how to build quality into all aspects of a company's operations thereby lowering costs, increasing sales, and boosting profits and do all this without the typical bureaucratic controls and procedures that merely hassle people without producing the desired results. Real situation and amusing fictional case histories are used t...(展开全部)
作者：Philip Crosby
出版社：McGraw-Hill
ISBN：9780070145115
