剧情简介：“A masterpiece.”—William Ury, coauthor of Getting to Yes In this landmark book, world-renowned Harvard negotiation expert Daniel Shapiro introduces a groundbreaking, step-by-step method to resolve your most difficult conflicts. Find out how to successfully resolve your most emotionally charged conflicts. This indispensable guide reveals the five hidden emotional forces that st...(展开全部)
作者：Daniel Shapiro
出版社：Viking
ISBN：9780670015566
