剧情简介："Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation " Harvey Thompson's "Who Stole My Customer " is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. That's no surprise: for decades, Thompson has been "the" go-to expert for CxOs seeking to o...(展开全部)
作者：Harvey Thompson
出版社：Pearson Education LTD.
ISBN：9780134009698
