剧情简介：This title offers a completely new and systematic approach for greater productivity, profitability, and competitive advantage through service. Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whate...(展开全部)
作者：Francis Frei;AnneMorriss
出版社：Harvard Business Review Press
ISBN：9781422133316
