剧情简介：在线阅读本书 The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior Discover skills to resolve touchy, controversial, and complex issues at work and at home--now available in this follow-up to the internationally...(展开全部)
作者：Kerry Patterson
出版社：McGraw-Hill Professional
ISBN：9780071446525
