剧情简介：Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. And to top it off, you have little power or other resources to work with. Harvard professor and negotiation adviser Deepak Malhotra shows how to defuse even the most potenti...(展开全部)
作者：Deepak Malhotra
出版社：Berrett-Koehler Publishers
ISBN：9781626566972
