剧情简介：The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientif...(展开全部)
作者：Mark Goulston M.D.
出版社：AMACOM
ISBN：9780814414033
