剧情简介：New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers. So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix t...(展开全部)
作者：Dan Heath
出版社：Avid Reader Press / Simon & Schuster
ISBN：9781982134723
