剧情简介：Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a s...(展开全部)
作者：Douglas Stone
出版社：Penguin (Non-Classics)
ISBN：9780143118442
